If the count of controlled medications is incorrect, what is the first step that should be taken?

When the count of controlled medications is found to be incorrect, the first step to take is to contact the chain of command. This is crucial as it ensures that the issue is addressed systematically and promptly, involving the appropriate personnel who can investigate the discrepancy and implement any necessary measures to resolve the situation.

Contacting the chain of command establishes a protocol for managing medication errors, ensuring that trained professionals handle the situation according to established guidelines. This step is essential in maintaining safety and accountability in medication administration, as it allows the organization to manage controlled substances responsibly and prevent potential misuse or error from escalating.

Engaging the chain of command also allows for a more comprehensive response, including informing higher-level management and compliance with legal and regulatory requirements related to controlled medications. This process helps to ensure a thorough investigation is conducted and the appropriate corrective actions are taken to prevent such discrepancies from happening in the future.